FREQUENTLY ASKED QUESTIONS

Rental scams are becoming more sophisticated, yet some of the simplest ones continue to succeed. If a listing seems priced significantly below similar properties in the area, take the time to verify it. Search the property address online to see if it appears on other sites at a different price. Scammers often copy photos and descriptions from legitimate listings, then advertise the property at a lower rate. They may request holding deposits, application fees, or even first month’s rent, promising refunds if you decide not to move forward. Once the money is sent, the listing disappears and the scammer stops responding.

To protect yourself, work with reputable management companies that have established offices, or if renting from an independent owner, research them carefully before providing any funds. A little homework upfront can prevent significant financial loss.

• Be cautious of landlords who allow unscheduled property access for showings. Always arrange a specific time to visit, and if the landlord or leasing agent is not present, speak with the current tenant if possible. Ask them to verify the landlord’s information and to share details about their own application and lease experience.

• If the listing is advertised under a property management company, only submit applications and make payments directly through the company. Call the number listed on their official website to confirm they are marketing the property and to verify the advertised rental price.

• Most reputable management companies do not accept payment through western union or payments apps/services such as Venmo, Zelle, or Paypal. Online payments are usually made through a tenant portal connected to the company’s website. If you do make a payment through Venmo or Paypal, make sure that you do not select the “family and friends” payment option instead of payment to a business or vendor, otherwise you may not be able to recover funds if you do realize that you’ve been scammed. 

Examples of Maintenance Emergencies:

• No heat/insufficient heat in cold weather.
• Air Conditioning malfunction (if outside temperature is over 85 degrees)
• Major plumbing problems (i.e. leaks, broken pipes, hot water heater malfunctions, sewer backup, unusable toilet, etc.)
• Fridge or stovetop failure
• Extensive electrical shortage or failure (after checking with utility provider regarding service disruptions)
• Carbon Monoxide or smoke detector alarms, gas leaks or smell of natural gas in homes with gas fireplaces or other appliances. Call the fire department or your utility provider before calling Noble PMG’s emergency line. Make sure the safety shut-off valve, usually located next to or behind the appliance, is shut off. The Xcel energy phone number is 1-800-895-4999.

In the case of a life-threatening emergency, such as a fire, please call 911 first, then contact the Noble PMG at 303-563-4104.